homepage Practitioner Stories

illustration — map of Scotland and in front 5 people with a jigsaw piece

What the project is about

This project started with a tweet in June 2020. We teamed up to collect stories of Service Design in the public and third sectors in Scotland. We started an interview study and discussed with 15 practitioners in Scotland how to better support, grow and build up the service design community in Scotland.

We focussed on the Public and Third Sectors in Scotland initially, but this can be explored further.

This is about Service Design practice, which is wider than just service designers.

Only half of our interviewees self-identified as service designers or had Service Designer as their job title.
Other practitioners using service design approaches had roles in user research, accessibility, community engagement, user experience design and design training.

Who we are

We are 3 service designers living and working in Scotland passionate about our practice and with the aim of bringing the service design community together by sharing experiences and learnings and discussing the future. Learn more about us

Note: we are doing this on our personal time and have no funding.

The interview guide used to gather the initial data

Context, your story

Current practice and lessons learnt

Building skills and collaborations

The future

The process we followed

More about the process in this Medium post

Sharing our research

This website (started on the 05/02/21) is a new way to share the research we did as an alternative to the big Miro board we have. Let us know how we can make it better for you.

Last updated: 13 Nov 2021 - Back to top