Related interview questions
Have you heard of the Scottish Approach to Service Design? And if so, what does it mean to you?
Participants might have also mentioned it while answering other questions.
We spoke with practitioners who had different degrees of awareness about the Scottish Approach to Service Design (SAtSD).
Some of them had:
- contributed to its development to varying degrees
- practical experience using it with public and third sector organisations
- heard about it but have not engaged with it or ‘have struggled to understand what it is’
Summary of findings
These insights come from our 15 remote interviews and one online workshop. You can see them:
View the analysis, clusters and quotes
See the "SAtSD" theme on Miro Board
On the website
Note that a lot of insights are related to another theme “Working with people”. It’s not surprising, this is the aim of the approach.
Some information about the Scottish Approach to Service Design (SAtSD)
- Step by step presentation on gov.scot
- Scottish Approach to Service Design: Creating Conditions for Change (blog post)
- A Scottish Approach to designing public services (mygov.scot resources)
- How to design services for and with users (PDF)
"When we started this, we just called it The Scottish Approach to Service Design, because civil servants in Scottish government had a philosophy called the Scottish Approach to Government and I was trying to explain to them why design connected to how they thought, so I connected the two things and it stuck." - Cat Macaulay, Chief Design Officer at The Scottish Government
The quote above comes from this video of Cat Macaulay's talk at the Accessibility Scotland conference in November 2019 - worth a watch!
You can get in touch with us individually on the Service Design in Scotland or the Public Sector Design in Scotland Slack, on Twitter or LinkedIn.
- Angela F. Orviz (on Twitter)
- Serena Nüsing (on LinkedIn)
- Stéphanie Krus (on Twitter)
- Practitioners Stories (on Twitter)
You can also email us at: firstname.lastname@example.org
Back to top
Last updated: 20 Apr 2022